Introduction

At CheaterCheck, we stand behind our service with a 30-day money-back guarantee. This page outlines our refund policy, eligibility criteria, and the process for requesting refunds or cancelling your subscription.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee under specific conditions to ensure you have confidence in our service. This guarantee is designed to protect you if our service fails to deliver its core functionality.

Refund Eligibility

You may qualify for a full refund within 30 days of purchase if:

• The service completely fails to find ANY matching profiles during the scan period
• The service fails to operate or provide the core functionality as described
• Technical issues prevent the service from operating and our support team cannot resolve them

When Refunds Do NOT Apply

Refunds are not available in the following situations:

• The scan successfully identifies and returns possible matching profiles
• You are dissatisfied with the results of a successful scan
• You change your mind about using the service after receiving results
• Partial or close matches were received
• Your refund request is made more than 30 days after purchase

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@cheatercheck.com within 30 days of your purchase
2. Include your order number, email address, and purchase date
3. Provide a brief explanation of how the service failed to meet the guarantee conditions
4. Our team will review your request and respond within 48 hours

All refund requests are reviewed on a case-by-case basis. We reserve the right to deny refund requests that do not meet the specified conditions.

Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to appear on your original payment method.

How to Cancel Your Subscription

Cancel Online

You can cancel your subscription at any time through your account dashboard by navigating to the Billing/Subscription Management section.

Cancel via Email

If you are unable to cancel online, you can email our support team at support@cheatercheck.com. We will process your cancellation request within 48 hours.

What Happens After Cancellation

After cancellation, you will continue to have access to the service until the end of your current billing period. No further charges will be made to your payment method.

Questions About Refunds or Cancellations?

Contact our support team:

Email: support@cheatercheck.com

Phone: +1 (800) 452-0804

Support Hours: Mon-Fri, 9am-5pm EST