Refunds & Cancellations
We stand behind our service with a 30-day money-back guarantee. Here's everything you need to know.
30-Day Money-Back Guarantee
If our service fails to deliver as described, we'll refund you in full — no hassle.
When You're Eligible for a Refund
Service completely fails to find any profiles
The scan returns zero results after the full 48-hour window.
Core functionality doesn't work as described
A technical problem prevents the service from operating, and our support team cannot resolve it.
Request submitted within 30 days of purchase
Refund requests must be submitted within 30 calendar days of your original purchase date.
When Refunds Don't Apply
A successful scan identified matching profiles
If the scan found and returned results, the service has performed as described — regardless of how you feel about those results.
You changed your mind after receiving results
Buyer's remorse or dissatisfaction with the outcome of a successful scan does not qualify.
More than 30 days have passed since purchase
Requests submitted after the 30-day window will not be eligible for a refund.
How to Request a Refund
Email us within 30 days
Send your request to support@cheaterscanner.com
Include in your message
- Your order number and purchase date
- Email address used for the account
- Brief description of how the service failed
We review within 48 hours
Our support team will review your case and respond within 48 hours.
Refund processed in 5–10 business days
Approved refunds are returned to your original payment method within 5–10 business days.
Canceling Your Subscription
You can cancel your subscription at any time using one of these methods:
Via Account Settings
Log in to your account at cheaterscanner.com and navigate to Billing or Subscription Management.
After cancellation, your access continues through the end of your current billing period. No further charges will be made.
Still have questions about refunds?
Our support team responds within 24 hours, Mon–Fri, 9am–5pm EST.
Contact Support